Refund policy

Refund Policy

All sales are final

At bmaiberger.com we do not offer refunds or returns for change of mind or accidental purchases. Please ensure you have reviewed your order carefully before completing your purchase.

Damages and Issues

Please inspect your order upon reception and contact us immediately at contact@bmaiberger.com if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work to make it right through a replacement or store credit, where applicable.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned or refunded under any circumstances, including:

  • Perishable goods (such as food, flowers, or plants)
  • Custom products (such as special orders or personalized items)
  • Personal care goods (such as beauty products)
  • Hazardous materials, flammable liquids, or gases
  • Sale items and gift cards

 

Exchanges

We do not offer exchanges. Because all sales are final, we recommend double-checking sizes and specifications before ordering.

European Union 14-Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the legal right to cancel or return your order within 14 days, for any reason and without a justification. To be eligible, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds (If Applicable)

In the rare event that a refund is legally required or approved by our team due to a product defect, we will notify you once we’ve received and inspected the item. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@bmaiberger.com.